Shipping and Returns
We offer free shipping on all orders totaling $200.00 or more (before tax) to all Canadian Provinces. A $10.00 shipping fee will be added to all order under $200.00
Canadian orders are shipped M-F (excluding holidays). We do our best to ship all orders within one business day. Out-of-stock items (backorders) will be automatically sent as soon as we restock them.
We make every effort to ensure all our products are always in stock. However, occasionally a situation beyond our control may necessitate putting an item you’ve ordered on backorder. If this happens we will notify you in a separate email that an item you ordered is currently out-of-stock. You will automatically be placed on our backorder list and that item will be shipped to you as soon as we receive it. You will not be charged for the backordered item until it ships and regular ground shipping fees will apply. You will receive a confirmation email as soon as your backordered item leaves our warehouse.
The in-stock portion of your order will be shipped in accordance with our regular shipping policy and the backordered item will be noted on your invoice. If your order total, including the backordered item, is $200 or more (before tax) you will receive free shipping on the backorder
Returns and Order Cancelations
We are proud of the quality and effectiveness of all of our products and your satisfaction is very important to us. If for any reason you are dissatisfied with any product you have purchased from us, just return the original container, a copy of your receipt and unused contents of that product to us within 90 days of purchase. Once credit has been processed, a refund will be placed on the card used for purchase. Please allow 48-72 hours after return is received for refund to process. Please note that shipping charges are non-refundable and that we cannot accept C.O.D. packages. Orders canceled at time of delivery, including orders sent back as undeliverable, will incur a $15.00 fee for return services and restocking.
*Please note that our 90-day product guarantee only applies to products purchased directly from drwilsons.ca. Products purchased elsewhere must be returned to the original point of purchase and will be subject to the individual store’s return policy.
Mail all returned packages to:
Doctor Wilson’s Original Formulations
Attn: Returns Department
123 A Scurfield Blvd.